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1.Data protection at a glance

1.1 General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

1.2 Data collection on our website

1.2.1 Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

1.2.2 How do we collect your data?

On the one hand, your data is collected by you providing it to us. This may be, for example, data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is

mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

1.2.3 What do we use your data for?

We collect your personal data primarily to fulfil our obligations to our customers. This includes the process from the reservation request, contacting you, booking your room, your stay, managing your room access through to payment, including the management of services used during your stay (e.g. telephone charges, minibar, restaurant visits, etc.). Depending on the nature of your booking, we may (have to) transfer your data to third parties. These include tour operators, travel agencies, reservation systems and others. The data protection declarations of these companies apply accordingly. Likewise, we value maintaining the relationship with our customers and also store/process your data as part of our customer loyalty programmes. Furthermore, the storage/processing of your data is carried out within the framework of the preparation and storage of legally required documents in compliance with accounting principles as well as the respective applicable legislation, among other things, for the purpose of storing accounting documents.

1.2.4 What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have a right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

1.2.5 Right to complain to the competent supervisory authority

In the event of violations of data protection law, the data subject shall have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority in matters of data protection law is the State Data Protection Commissioner of the federal state in which our company is based. A list of the data protection officers and their contact details can be found under the following link:

https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html

1.2.6 Third-party analysis tools and systems

When visiting our website, your surfing behaviour can be statistically evaluated. This is done mainly with cookies and with so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following data protection declaration. You can object to this analysis. We will inform you about the objection options in this data protection declaration.

2 General and mandatory information

2.1 Data protection

The operator of this website takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

While using this website various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of the data against access by third parties is not possible.

2.2 Reference to the responsible body

The data controller for this website is:

AHM Hotel Management AG
Bahnhofstr. 5

3900 Brig (Schweiz)
Tel +41 (0)27 921 1190
Email: info@ahm-ag.ch

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

2.3 Revoking your consent to data processing

Many data processing operations are only possible with your explicit consent. You can revoke the consent you have already given at any time. All you need to do is send us an informal message by email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

2.4 Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

2.5 SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses an SSL or SSL protocol. TLS encryption.

You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

2.6 Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to receive information free of charge about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, the right to correct, block or delete this data. You can contact us at any time at the address given in the imprint for this purpose and for further questions on the subject of personal data.

4. data collection on our website

4.1. Cookies

The website partly uses so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited. Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping basket function) are stored on the basis of Art. 6 Para. 1 lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies to analyse your surfing behaviour) are stored, these are dealt with separately in this data protection declaration.

Real Cookie Banner

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <><>. The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents. The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

4.2 Server log files

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • operating system used
  • referrer URL
  • Host name of the accessing computer
  • time of server request
  • IP address

This data is not merged with other data sources. The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which permits the processing of data for the performance of a contract or pre-contractual measures.

4.3 contact forms

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you have provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up enquiries. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send us an informal message by email. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your enquiry). Mandatory statutory provisions – in particular retention periods – remain unaffected.

5.Analysis Tools and Advertising

5.1 Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the “cookie” about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

5.2 Facebook Social Plugins

Our website uses social plugins (“plugins”) of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition “Facebook Social Plugin”. When you call up a web page of our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example, by clicking the “Like” button or posting a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook’s privacy policy. If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.

5.3 Doubleclick by Google

Doubleclick by Google is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Doubleclick by Google uses cookies to present you with advertisements that are relevant to you. In the process, a pseudonymous identification number (ID) is assigned to your browser in order to check which advertisements were displayed in your browser and which advertisements were called up. The cookies do not contain any personal information. The use of Facebook I-like buttons of DoubleClick cookies only enables Google and its partner websites to serve ads based on previous visits to our website or other websites on the Internet. The information generated by the cookies is transmitted by Google to a server in the USA for analysis and stored there. Google observes the data protection provisions of the “US Safe Harbor” agreement and is registered with the “Safe Harbor” programme of the US Department of Commerce. A transfer of data by Google to third parties only takes place on the basis of legal regulations or within the framework of commissioned data processing. Under no circumstances will Google combine your data with other data collected by Google. By using our website, you consent to the processing of data about you by Google and the manner in which it is processed and for the purposes set out above. You may refuse the use of cookies by selecting the appropriate settings on your browser.

5.4 Searchmetrics

This website uses a Searchmetrics product as a further tool for web analysis. The provider of this tool is Searchmetrics GmbH, Greifswalder Straße 212, 10405 Berlin. Searchmetrics also uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the “cookie” about your use of this website is usually transferred to a Searchmetrics server at their company locations and stored there. The Searchmetrics cookies are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

5.6 Duetto

Our booking analysis is carried out using a tool from Fa. Duetto, 2-6 Boundary Row, London SE1 8HP/GB. This booking analysis tool also uses Cookies. These are text files that are stored on your computer and enable an analysis of the booking behaviour of our customers. The information generated by the “cookie” is usually sent to a server of the company. Duetto to their company locations and stored there. The storage of the cookies used by Duetto is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing booking behaviour in order to tailor service and offer prices to customer preferences.

5.7 IP anonymisation

We have activated the IP anonymisation function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

5.8 Browser Plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of the data generated by the “cookie” and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link:

https://tools.google.com/dlpage/gaoptout?hl=en

5.9 Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link: Deactivate Google Analytics.

A so-called opt-out cookie is set, which prevents the collection of your data during future visits to this website: For more information on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/600424….

5.10 Commissioned data processing

We have concluded an order data processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.